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SHOP COCO
These Terms of Service govern your use of the Shop Coco website and your purchase of products from our online store.
By accessing or using the Shop Coco website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service.
If you do not agree with these Terms, you should not use the website or purchase products through Shop Coco.
These Terms should be read together with our Privacy Policy, Shipping Policy and Returns Policy.
Shop Coco operates an online retail store offering skincare, beauty, SPF and related products.
You agree to provide accurate, current and complete information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of any account login details and for activity conducted through your account.
Products displayed on Shop Coco are subject to availability.
We may introduce, discontinue or change products from time to time and may limit quantities available for purchase where reasonably necessary.
Adding an item to your cart does not reserve the product or guarantee that it will remain available until checkout has been successfully completed.
Unless otherwise stated, prices displayed on Shop Coco are shown in South African Rand (ZAR).
We aim to ensure that all prices are accurate. However, typographical, technical or pricing errors may occasionally occur.
Where an obvious pricing or product-information error occurs, we may contact you before fulfilling the affected order and take reasonable steps to correct the error, subject always to applicable consumer law.
When you place an order, you are offering to purchase the selected products using the information supplied during checkout.
An order may be subject to payment authorisation, stock availability, fraud-prevention checks and confirmation of the information supplied.
If we are unable to fulfil an order, we will take reasonable steps to notify you and, where payment has already been collected, arrange any applicable refund.
Payment must be made using one of the payment methods made available during checkout.
Payment transactions may be processed by third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Orders are delivered in accordance with our Shipping Policy.
Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.
Delivery estimates may be affected by courier operations, public holidays, weather, high-volume periods or circumstances outside our reasonable control.
VIEW SHIPPING POLICY →Returns, exchanges and refunds are handled in accordance with our Returns Policy and applicable South African consumer law.
For hygiene and safety reasons, certain opened or used skincare, cosmetic and personal-care products may not be eligible for return unless required by law or where the product is defective, damaged or otherwise qualifies for a remedy.
Please contact Shop Coco before sending any product back.
VIEW RETURNS POLICY →We aim to present product descriptions, photographs, colours, ingredients and other information as accurately as reasonably possible.
Product manufacturers may change formulations, packaging, ingredients, product appearance or specifications from time to time.
The product packaging received should therefore be regarded as the most current source of ingredient, usage and safety information supplied by the manufacturer.
Content made available through Shop Coco, including product information, skincare guidance, articles, social content and recommendations, is provided for general informational purposes.
Individual skin responses vary. Customers should follow the instructions and warnings provided with each product and stop using a product if an adverse reaction occurs.
Information on the website should not be treated as a substitute for individual medical advice, diagnosis or treatment from an appropriately qualified healthcare professional.
Promotions, discount codes, gifts, special offers and other campaigns may be subject to additional terms communicated with the relevant promotion.
Unless otherwise stated, discount codes may not be combined with other offers and may be subject to expiry dates, product exclusions or minimum-spend requirements.
We may withdraw or amend a promotion where reasonably necessary, subject to applicable law and any rights already acquired by customers.
You may use the Shop Coco website for lawful personal and shopping purposes.
You may not intentionally interfere with the website, attempt unauthorised access to our systems, introduce malicious software, scrape the website in an abusive manner, or use the website for fraudulent or unlawful purposes.
Unless otherwise indicated, the Shop Coco website and its original content, branding, layout, graphics, photographs, videos, copy and other materials are owned by, licensed to or lawfully used by Shop Coco.
You may not reproduce, distribute, commercially exploit, modify or republish protected content without permission from the relevant rights holder, except where permitted by law.
Third-party brand names, product images and trademarks remain the property of their respective owners.
Shop Coco may use third-party services for payments, delivery, analytics, marketing, ecommerce functionality and other operational purposes.
Our website may also contain links to third-party websites. Those websites operate under their own terms and privacy practices.
To the extent permitted by applicable law, Shop Coco will not be responsible for indirect, incidental or consequential loss arising solely from the use of the website where such liability may lawfully be limited.
Nothing in these Terms is intended to exclude, restrict or waive any consumer right, remedy or liability that cannot lawfully be excluded or limited under South African law.
You are responsible for using products in accordance with the manufacturer's instructions, warnings and intended purpose.
Nothing in this section limits any rights you may have where a product is unsafe, defective, incorrectly supplied or otherwise subject to a statutory consumer remedy.
Personal information collected through Shop Coco is handled in accordance with our Privacy Policy and applicable privacy law.
VIEW PRIVACY POLICY →We may update these Terms from time to time to reflect changes to our website, products, services, business practices or legal requirements.
The current version will be published on this page and the “Last Updated” date will be amended where appropriate.
These Terms are governed by the laws of the Republic of South Africa.
Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable South African consumer-protection legislation.
If you have questions about these Terms, an order or your use of Shop Coco, please contact our team.
shop@shopcoco.co.zaContact our team if you have a question about an order, delivery, return or product.