Items must be unused.

Returned products should be unused, unopened and in their original condition and packaging.

For hygiene and safety reasons, products that have been opened, used or altered may not be eligible for return.

Let us know as soon as possible.

If your order arrives damaged, defective or you receive the wrong product, please contact us promptly so that we can assist.

Please include your order number and clear photographs of the item and packaging where relevant.

Hygiene matters.

Due to the nature of skincare, cosmetics and personal-care products, opened or used items may not be accepted for return unless the product is faulty or there is an issue with the order.

Please wait for return instructions.

Do not send a return to Shop Coco without first contacting our team and receiving return instructions.

Return delivery costs may depend on the reason for the return and will be confirmed by our team.

Approved refunds are processed after review.

Where a refund is approved, it will be processed once the return has been received and assessed where applicable.

The time taken for funds to reflect may vary depending on the original payment method and your financial institution.