How we use your information

We process personal information where reasonably necessary to operate Shop Coco and provide our products and services.

This may include:

• Processing and fulfilling your orders.
• Arranging delivery and providing order updates.
• Processing payments and preventing fraud.
• Responding to customer-service enquiries.
• Managing returns, refunds or exchanges.
• Maintaining and improving our website.
• Sending marketing communications where permitted.
• Complying with legal and regulatory obligations.

Shopping with Shop Coco

When you place an order, we use the information you provide to process your purchase, arrange payment, fulfil the order and deliver your products.

Payment information may be processed by payment providers integrated with our online store. Shop Coco does not necessarily receive or store the complete payment-card information you provide to those payment providers.

When information may be shared

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These may include our ecommerce platform, payment processors, courier and fulfilment providers, website service providers, marketing and advertising platforms, analytics providers and professional advisers.

We may also disclose information where required by law, regulation, court order or other lawful process.

Cookies & website technology

Shop Coco may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the website and support advertising and marketing.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalisation or advertising where permitted.

You may be able to control cookies through your browser preferences and any privacy or cookie controls made available on our website.

Email, advertising & marketing

Where permitted, we may use your contact information to send you news, product launches, offers and other Shop Coco marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

We may also use advertising and analytics services to measure campaigns and show relevant advertising, subject to applicable privacy and consent requirements.

Protecting your information

We take reasonable technical and organisational measures designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting our legal, accounting and regulatory obligations.

When information is no longer reasonably required, it may be deleted, destroyed or de-identified in accordance with applicable requirements.

Access & control

Subject to applicable law, you may have the right to request access to personal information that we hold about you and, where appropriate, request that inaccurate information is corrected or that certain information is deleted.

You may also object to certain processing or withdraw consent where processing is based on consent, subject to applicable legal requirements.

To make a privacy request, contact us at shop@shopcoco.co.za .

Information may be processed outside South Africa

Some of the technology and service providers used to operate Shop Coco may process or store information in countries outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

Children’s personal information

Shop Coco is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legal requirements.

The latest version will be made available on this page and the “Last Updated” date will be changed where appropriate.

Privacy questions

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information has been handled, please contact us.